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Pet ownership is a serious and long term responsibility. Many exotics have an average lifespan of 6 to 20 years and some live much longer than that. At ILLExotic’s we want to ensure that each person who purchases an animal not only be aware of the commitment, but that each is capable and willing to accept that responsibility – morally, physically, and financially.
We take pride in our exotic care at ILLExotic’s. All animals are captive bred, never taken from the wild. We provide healthy animals in proper habitats to our customers and spend time educating the public on sustainable populations to purchase from. Purchasing a captive bred individual supports breeders within the United States and directly contributes to a healthy wild population of these animals. It is up to us as consumers to take a more responsible approach to owning exotics.
When an animal is sent home from ILLExotic’s, you will be asked to show proof of proper setup prior to the animal being sent home. We want to ensure that each animal’s individual needs will be met when heading to their forever homes.
A living animal purchase agreement will be sent to you via DocuSign after purchase. It is to be filled out in entirety and returned to us via email prior to scheduling shipping or local pickup. Completion of this form does not constitute an agreement to purchase. ILLExotic’s and it’s employees, resume the right to decline any purchase. After careful review of the forms, a purchaser will be either approved or denied. Upon approval, we will contact you to schedule a pickup or shipping date. A refund will be issued if we feel the animals’ needs are not capable of being met by the purchaser.
All fauna purchases must be shipped via FEDEX Priority Overnight to our customers. When shipping, we offer an “Arrive Alive and Stay Alive” guarantee on all fauna purchases. This means that your animal(s) is guaranteed to arrive alive and well! We take great pride and care in keeping and raising our animals and hope that they make a smooth transition from our home, to yours! Therefore, we ensure that your animal is healthy upon the time of shipping and we guarantee their health for a 24 hour period post delivery. If a freak accident lending to a DOA (Dead on Arrival) occurs during shipping, or if there are any general health concerns – please contact us within this time window to report any issues. Clear photos and details are a MUST to qualify for our full refund or replacement (if available) guarantee for the animal. Unfortunately, we cannot offer any guarantees on fauna outside of this 24 hour window – due to the simple fact the animal is no longer in our care. Please be sure to do your research on your new exotic pet before purchasing! We are here to answer any care or husbandry questions you may have, please do not hesitate to contact us.
Flora purchases may be shipped via FEDEX Ground or USPS 3-5 day services. All flora is guaranteed to arrive alive and pest free!
We charge a flat rate of $14.99 for shipping and packing materials. Any overages (in regards to small plant orders – i.e. a single peperomia prostrata) will be refunded after the label is printed.
Please be mindful of your local temperatures when shopping during winter and be sure to purchase a heat pack if you temperatures are under 50 degrees. Heatpacks can be found in our supply department. We do not suggest purchasing any flora (even with a heat pack) if temperature HIGHS are below 32 degrees freezing.
ILLExotics is not responsible for shipping delays within the USPS system. Unfortunately, once a package leaves our hands and our facility we are unable to guarantee delivery times. In the event of delay – please file a claim directly with USPS and alert us of the issue to do the same. ILLExotics is also not responsible for theft of packages off your doorstep. Be sure to turn on tracking text or email notifications to ensure that your package does not sit unattended.
In the event of severe damage, or you are dissatisfied with your purchase – photos of the entire plant must be emailed to us within 1 hour of the timestamped delivery. You have one hour to contact us with any issues only to ensure the plant has not been left outside in extreme heat or cold weather conditions for an extended period of time before the package is retrieved. We guarantee the plant will arrive alive, but cannot guarantee it will survive after being left in extreme high or low temps (above 85 or below 50 degrees F) for more than an hour. In most instances we will require the plant to be returned for a refund to be issued.
Altering the plant in any way beyond how it arrived will void the live arrival guarantee mentioned above . Please do not remove foliage, damaged or not, or remove the plant from its pot before submitting photos of the complaint. As a living thing, your new plant will need to acclimate to your conditions post travel stress. We strongly urge you to allow your new arrival to acclimate to your conditions before you chose to repot and disturb the roots.
Any alterations made prior to submitting a damage or dissatisfaction claim will void any chance of replacement or refund.
We ensure you that your flora will be packed with great care to have a safe trip, but please note that there is NO refunds for physically and cosmetically damaged, cold damaged, broken, etc… foliage, stems, or inflorescences. We do not offer a “stay alive” guarantee on any flora due to the unique nature of each and every plant species with different care requirements. We will share any and all off our plant-care knowledge and tips to aid in happy growing!
Curious when your order will be arriving? We send out packages all throughout the week. Please allow 3-5 days for your order to be pulled, packed and shipped. Tracking information will be provided via email once your order is en route to you.
ILLExotics reserves the right to hold any live fauna orders if we believe extreme high or low temperatures may cause harm to the animals that you have purchased. The shipyourreptiles and reptilesexpress shipping service does not allow shipments to be sent in daytime temperatures below 38 or over 90 degrees Fahrenheit.
However with flora purchases, it is the buyers responsibility to monitor their weather and temperatures and arrange a new shipping date when conditions are safe. Heat and cool packs are advised (when necessary) and can be purchased by customers for use with their live fauna and flora orders. There will be no refunds for heat or cold damaged plants.
All living items (feeders, animals, plants) are not able to be returned to ILLExotics for a refund. If there are issues regarding your live product see our please see our “Arrive Alive and Health Guarantee” policy above, and contact us ASAP.
We accept returns on dry good products for full refund within a 48 hours post delivery to our customers. Returns will still be accepted outside of the 48 hour post delivery window, within a 7 day period – for store credit only. Products must be sealed, unopened, and unused in the original manufacturer packaging as received. The customer is responsible for paying return shipping to ILLExotics, and we will issue a full refund of the original amount paid upon receipt.
ILLExotics does NOT cover original shipping cost or return shipping cost.
If your product arrives damaged, be sure to contact us within 48 hours of delivery with photos of the damaged goods for full refund or replacements at no additional cost!