Flora purchases may be shipped via USPS Priority, UPS, or Fedex Service:
Ground 3-5 day shipping is available for a flat rate of $14.99. This can be via USPS, UPS, or FedEx – at the discretion of ILLExotics. This covers the cost of shipping and our packing materials. Tracking information will be provided via email at the time of shipment. This method does NOT guarantee a safe arrival during the winter months.
Please note: ILLExotics is not responsible for shipping delays within the postal system. Unfortunately once a package leaves our Greenhaus (with or without a heat pack) during extreme temperatures, we are unable to guarantee a safe arrival. The buyer assumes the responsibility to monitor their local temperatures. Heatpacks will be included in the winter months at no additional cost.
Express Overnight is available for a flat rate of $59.99. This option is best when your local temperatures are outside of the optimal 85° high and 50° low range, or when you are purchasing delicate plants such as anthurium. This method includes an arrive alive guarantee on all flora purchases.
Curious when your order will be arriving? We send out packages all throughout the week. Please allow 3-5 days for your order to be pulled, packed and shipped. Tracking information will be provided via email once your order is en route to you. In the event of extreme weather in Philadelphia, ILLExotics may choose to delay shipping for a warmer day.
In the event of delay – please file a claim directly with USPS and alert us of the issue to do the same. Be sure to turn on tracking text or email notifications to ensure that your package does not sit unattended. Refunds or replacements of plants cannot be issued until the package is in the customers, or our possession.
In the event of heat or cold damage – ground shipments are not guaranteed. Overnight service provides arrive alive insurance. Buyer must email us within 1 hour of the time stamped delivery. You have one hour to contact us with any issues only to ensure the plant has not been left outside in extreme heat or cold weather conditions for an extended period of time before the package is retrieved. This policy is in place because we guarantee the plant will arrive alive with express service, but cannot guarantee it will survive after being left in extreme high or low temps (above 85 or below 50 degrees F) for more than an hour. Guarantee will be voided if you contact us outside this window.
ILLExotics is not responsible for minor cosmetic damage – (i.e a broken leaf) incurred during transit or customer unpacking.
Due to the nature of living things, your new plant will need to acclimate to your conditions post travel stress. We strongly urge you to allow your new arrival to acclimate to your conditions before you chose to repot and disturb the roots. We do not offer a “stay alive” guarantee on any flora due to the unique nature of each and every plant species with different care requirements.
Have questions about how to care for your plant? We are happy to share asome of our plant-care knowledge and tips to aid in happy growing – just send us an email or DM on social media platforms!